Quick answer
For water damage in New Fairview, TX, shut off your main valve first, or turn off the well pump breaker if you are on a private well. Read your bill to see whether Southwest Water or Aqua Texas serves you, then call that company. Then call a water damage restoration company; drying should start within 24 to 48 hours. Texas insurers must acknowledge your claim within 15 days.
Do this first
Local water and septic lines.
The Wise County septic office and flash flood table are on the Aurora page.
- Shut off the water. Close your main valve, or turn off the well pump breaker if you are on a private well. New Fairview has no city water, so read your bill to see whether Southwest Water, Aqua Texas, or the MUD serves you.
- Make it safe and document it. Cut power to wet rooms from a dry spot, photograph the damage, then report the claim.
- Start drying within 24 to 48 hours. About 72% of New Fairview's homes are manufactured homes. Water under one soaks the belly wrap and floor insulation, so insist the crew opens the underside and dries it with readings.
Every home in New Fairview is on a septic or aerobic system. When heavy rain soaks the yard, cut water use and watch for sewage backing into tubs and floor drains.
What to know about water damage in New Fairview
72%
Share of New Fairview's homes that are manufactured homes. About 88% are owner-occupied, and the median home dates to 1998.
No city utilities
The city does not provide water or sewer. Residents get water from private utilities, their own wells, or New Fairview MUD No. 1 in the southwest corner, and rely on septic systems.
Who serves which area
Southwest Water serves Chisholm Hills, Rio Rancho, and Sky View Ranch. Aqua Texas serves Falcon Ridge, Fairview Meadows, Constellation Lakes, and Dove Hollow.
Source: City of New Fairview water
City septic rules
A 2010 city ordinance adopted the state septic rules. Aerobic and advanced systems must have a maintenance contract with a TCEQ-registered provider.
Source: City of New Fairview sewer
Aquifer study
The Upper Trinity Groundwater Conservation District and the city are drilling monitoring wells at Chacon Community Park to study the Trinity Aquifer below.
Source: Upper Trinity GCD
City Hall hours
City Hall at 999 Illinois Lane is open Monday through Thursday 8 a.m. to 5 p.m. and Friday 8 a.m. to noon.
Source: City of New Fairview
Freezes and rain
The NOAA weather station at Decatur, about 11.6 miles away, averages 59.6 nights a year at or below 32°F and 10.6 at or below 20°F. In half of years the first freeze comes by November 11 and the last one after March 20. Pipes in outside walls, attics, and pier-and-beam crawlspaces are the first to split. It also averages 38.89 inches of rain a year, with about 11.6 days of an inch or more.
Check your ZIP
Flash flood warnings in Wise County
The National Weather Service issued 29 flash flood warnings that included Wise County from 2016 through November 12, 2026. The year-by-year count is on the Aurora page.
Cost and insurance in New Fairview
How much does water damage restoration cost in New Fairview?
Most jobs run $450 to $16,000 (Angi). Storm water that flows in from outside is a flood claim. Manufactured home floors and belly insulation hold water longest.
Water removal and restoration in New Fairview
The company that answers handles water under manufactured homes, aerobic septic alarms and backups, frozen well lines, and burst supply lines at skirting, plus burst pipes, appliance leaks, drying, and septic backups.
New Fairview questions
Who do I call about a septic problem in New Fairview?
The city's sewage inspector, 940-399-3050, or City Hall at 817-638-5366. The city enforces the state septic rules inside its limits.
Who is my water provider?
Southwest Water (866-654-7992) or Aqua Texas (817-236-3450), depending on your subdivision. Some homes are on private wells or the MUD.
How cold does New Fairview get?
The NOAA station at Decatur averages about 60 nights a year at or below 32°F and about 11 at or below 20°F.
Which ZIP codes does this page cover?
The New Fairview part of ZIP 76078. The ZIP also covers Rhome and Aurora.
Related guides
Other Texas towns- Basement floor drain backing up
- Water mitigation vs. restoration
- Water coming up through the basement floor
- Texas insurance claim deadlines, in plain English
- Frozen and burst pipes: what to do
- Does homeowners insurance cover water damage?
- How long water damage takes to dry
Local phone numbers checked November 2026: