Quick answer
If the drain backs up in dry weather, your sewer lateral is likely clogged, and a plumber clears it. If it backs up during heavy rain and neighbors have the same problem, the public sewer is probably full, so call your city's public works (MMSD). Stop using water in the house until it's cleared.
Why does a floor drain back up?
The floor drain connects to the same lateral that carries wastewater from your toilets, sinks, showers and laundry to the public sewer main (MMSD). It's usually the lowest opening, so when water can't get out, it comes back up there first.
What does the timing tell you?
- Dry weather: there's a good chance your lateral is clogged. Water you used in the house can't get through to the city sewer (MMSD).
- When the washer drains or a toilet flushes: also points to a blockage in your own line, because the water you're using is what's coming back.
- Heavy rain, and neighbors at the same time: the public sanitary sewer is likely full. Contact your public works department right away (MMSD). FEMA notes that sewer systems can overflow during heavy rainfall (FEMA).
- Heavy rain, only your house: a clogged lateral can still be the cause, since rainwater leaking into a cracked lateral can't drain past the blockage (MMSD).
Water still coming in or standing? A local restoration company can start water removal now.
Call (866) 217-4054What should you do while it's backing up?
- Stop running water, flushing, and using the washer and dishwasher.
- Keep children and pets away, and wear rubber boots, gloves and goggles if the water may contain sewage (CDC).
- Don't walk through water near outlets, cords or a furnace or water heater.
- Call public works if neighbors are affected, a plumber if it's your line, and a restoration company to remove the water and dry the basement.
If what came up is sewage, see what to do after a sewage backup for cleanup and what has to be thrown out.
Is floor drain water clean?
Water that comes up from the sewer should be treated as sewage, which is Category 3 water (IICRC). Carpet, pad, drywall and insulation it soaks into usually have to be removed (CDC).
How do you stop it from happening again?
- Have a plumber run a camera through the lateral to check for blockages, cracks and tree roots (MMSD).
- Ask about a check valve or backflow preventer, and a backup sump pump if you have one. FEMA lists both as ways to reduce basement backup (FEMA).
- Ask your insurance agent about a sewer backup endorsement. A standard homeowners policy usually doesn't cover it (Insurance Information Institute).
Common questions
Is a floor drain backup the city's fault?
Not always. In dry weather the cause is usually a clog in your own lateral. During heavy rain, if neighbors are backing up too, the public sewer is more likely, and your public works department should be told right away.
Can I pour drain cleaner in a backed-up floor drain?
A clog in the main lateral is usually too far down for drain cleaner to reach, and the chemicals end up in the standing water. A plumber with a cable or camera can find and clear it.
Will insurance pay for floor drain backup damage?
Only if your policy has sewer or water backup coverage. A standard homeowners policy usually excludes it, so check your declarations page or ask your agent.
Related guides
- Sewage backup: what to do first
- Water in the basement after rain
- Clean, gray, and black water
- Water coming up through the basement floor
Local water damage help
Each state page lists the towns we cover, with local shut-off and sewer numbers and flood notes.
- Water damage help in Georgia
- Water damage help in Texas
- Water damage help in Missouri
- Water damage help in Colorado
- Water damage help in Tennessee
- Water damage help in Massachusetts
- Water damage help in Utah
- Water damage help in Minnesota
- Water damage help in Idaho
- Water damage help in Washington
Town pages that cover this problem, with local water and sewer numbers:
- Arlington, GA
- China Spring, TX
- Black Jack, MO
- Beech Bluff, TN
- Acushnet Center, MA
- Marriott-Slaterville, UT
- Albany, MN
- Hauser, ID
Sources:
- Milwaukee Metropolitan Sewerage District: What is a lateral pipe?
- FEMA: Building codes and basement backup
- CDC: Guidelines for cleaning safely after a disaster
- IICRC: Category of water damage and weather-related events (2026 position statement)
- Insurance Information Institute: Which disasters are covered by homeowners insurance?