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Water Damage Restoration in Texas

Pick your city for local shutoff numbers, flood notes, and a 24/7 line for water removal and drying from a restoration company that serves that area.

Ellis County seat, south of Dallas. Spring and fall flash floods, and hard freezes like February 2021.

Texas insurance basics

Deadlines your insurer has to meet.

Within 15 days of getting notice of your claim, the insurer must acknowledge it, start investigating, and ask for the documents it needs (Texas Insurance Code § 542.055).
Once it has everything it asked for, the insurer has 15 business days to accept or reject the claim in writing, or tell you why it needs more time, up to 45 more days (§ 542.056).
After a claim is approved, payment is due within 5 business days. After a declared weather disaster, these deadlines can be extended by 15 days (same chapter).
If you can't resolve a problem with your insurer, call the Texas Department of Insurance Help Line at 800-252-3439, weekdays 8 a.m. to 5 p.m. Central (TDI).