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Water Damage Restoration in Lenox, MA
Emergency water removal, drying, and sewer backup cleanup for homes in Lenox, the Berkshire County town center just south of Pittsfield.
Quick answer
For water damage in Lenox, MA, shut off your main valve first, or turn off the well pump breaker if you are on a private well. To report a water leak, call the Lenox Water Division at 413-637-5521. Then call a water damage restoration company; drying should start within 24 to 48 hours. Massachusetts law requires insurers to act reasonably promptly on claim communications.
Do this first
Local water and sewer lines.
The Lenox Department of Public Works runs both the water system and the wastewater system.
- Shut off the water. Turn off the main valve where the line enters the house. Report a water leak at the meter or in the street to the Lenox Water Division at 413-637-5521.
- Make it safe and document it. Cut power to wet rooms from a dry spot, photograph the damage, then report the claim.
- Start drying within 24 to 48 hours. About 64% of Lenox homes went up before 1960. Old plaster, wood floors, and stone basements soak up water, so they need moisture readings before anything is closed back up.
Freezes run long in Lenox. The Pittsfield airport station averages 153 nights a year at or below freezing, and in half of years the last one comes after May 5.
What to know about water damage in Lenox
64%
Share of Lenox homes built before 1960, compared with about 46% statewide. The median home dates to 1938.
Freezes and rain
The NOAA weather station at Pittsfield Municipal Airport, about 3.3 miles away, averages 152.9 nights a year at or below 32°F and 69.6 at or below 20°F. In half of years the first freeze comes by October 5 and the last one after May 5. Pipes in outside walls, unheated basements, and crawlspaces are the first to split. It also averages 44.23 inches of rain a year, with about 10.0 days of an inch or more.
Reservoir water
A mountain-fed brook fills the town's two reservoirs, and water is treated at the plant on the Root Reservoir site. In a drought or plant emergency, a pump station can bring in Pittsfield water.
Source: Town of Lenox, Water Division
Treatment plant size
The Lenox plant treats an average of 0.73 million gallons a day and up to 1.4 million at peak, using dissolved air flotation.
Source: Town of Lenox, Water Division
Homes in Lenox
About 61% of Lenox homes are owner-occupied, and the median home value is about $410,700.
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Flash flood warnings in Berkshire County
The National Weather Service issued 23 flash flood warnings that included Berkshire County from 2016 through November 12, 2026. The year-by-year count is on the Stockbridge page.
Cost and insurance in Lenox
How much does water damage restoration cost in Lenox?
Most jobs run $450 to $16,000 (Angi). Water that comes in from outside during a storm is a flood claim, which needs separate flood insurance. Plaster walls and old wood floors dry slowly and can cup or crack if dried too fast.
Water removal and restoration in Lenox
The company that answers handles frozen and burst pipes, ice dam leaks, basement water after heavy rain, water heater failures, and sewer backups, plus burst pipes, appliance leaks, drying, and septic backups.
Lenox questions
Who supplies water in Lenox?
The Town of Lenox Water Division. To report a leak, call 413-637-5521.
Where does Lenox water come from?
From two town reservoirs fed by a mountain brook, with an emergency connection to Pittsfield.
When is the last freeze in Lenox?
At the Pittsfield airport, about 3 miles away, the last freeze comes after May 5 in half of years.
Who handles sewer problems in Lenox?
The Lenox DPW, which runs wastewater treatment and the collection system as well as water.
Which ZIP code is Lenox in?
01240.
Related guides
Other Massachusetts towns- Basement floor drain backing up
- Burst pipe, not frozen
- Water coming up through the basement floor
- Massachusetts insurance claim rules, in plain English
- Frozen and burst pipes: what to do
- Does homeowners insurance cover water damage?
- How long water damage takes to dry
Local phone numbers checked November 2026: