Quick answer
For water damage in Highland Village, TX, shut off your main valve first, or turn off the well pump breaker if you are on a private well. For an emergency water turn-off after hours, call the city at 972-317-6551. Then call a water damage restoration company; drying should start within 24 to 48 hours. Texas insurers must acknowledge your claim within 15 days.
Do this first
Local water and septic lines.
- Shut off the water. Close the valve at your house. City ordinance lets only authorized agents turn water on or off at the meter, so call 972-317-2989, or 972-317-6551 after business hours, for an emergency turn-off.
- Make it safe and document it. Cut power to wet rooms from a dry spot, photograph the damage, then report the claim.
- Start drying within 24 to 48 hours. Report a meter leak, water main break, or overflowing wastewater main to the same lines. If water reached the slab, ask for readings under the flooring next to the wet area.
Denton County had 13 flash flood warnings in 2024 and 14 in 2025. Turn around at any flooded road or low-water crossing.
What to know about water damage in Highland Village
92%
Share of Highland Village homes that are owner-occupied, with a median value of about $550,000. The median home dates to 1993.
Meter is city only
Highland Village ordinance permits only authorized agents to turn water on or off at the meter. Public Works handles emergency turn-offs and meter leaks.
Source: City of Highland Village FAQ
Lake city since the 1960s
Highland Village incorporated in the early 1960s on Lewisville Lake. It had 516 people in 1970 and 12,173 by 2000.
9 damaged homes
After the April to June 2024 storms and flooding, 16 homeowners in ZIP 75077 (Highland Village addresses) registered for FEMA aid. Inspectors found damage at 9 homes, totaling about $20,842. Most of ZIP 75077 is Lewisville, so this counts only Highland Village addresses. Owners who did not apply are not counted.
Home ages
About 19% of Highland Village homes were built before 1980, and only about 12% since 2010.
Check your ZIP
How often does Denton County get flash flood warnings?
The National Weather Service issued 63 flash flood warnings that included Denton County from 2016 through November 12, 2026, peaking at 14 in 2025. Each one means flooding is happening or about to happen.
Source: our count from the National Weather Service warning archive, Iowa Environmental Mesonet.
| Year | Warnings |
|---|---|
| 2016 | 2 |
| 2017 | 2 |
| 2018 | 7 |
| 2019 | 7 |
| 2020 | 4 |
| 2021 | 1 |
| 2022 | 3 |
| 2023 | 2 |
| 2024 | 13 |
| 2025 | 14 |
| 2026 | 8 |
Cost and insurance in Highland Village
How much does water damage restoration cost in Highland Village?
Most jobs run $450 to $16,000 (Angi). Creek or storm water that flows in from outside is a flood claim. Two-story homes can hide water in the ceiling below a leak.
Water removal and restoration in Highland Village
The company that answers handles water heater failures in 1990s homes, supply line and ice maker leaks, sewer backups, burst pipes in hard freezes, and storm water at low doors, plus burst pipes, appliance leaks, drying, and septic backups.
Highland Village questions
Can I shut off my water at the meter in Highland Village?
No. City ordinance lets only authorized agents use the meter valve. Call 972-317-2989, or 972-317-6551 after business hours, for an emergency turn-off.
How fast did Highland Village grow?
From 516 people in 1970 to 3,246 in 1980, 7,027 in 1990, and 12,173 in 2000.
Where is the Mustang SUD line listed?
On the Paloma Creek South page, along with Denton freeze data. The Denton County flash flood table is on this page.
Which ZIP codes does this page cover?
The Highland Village part of ZIP 75077. Most of that ZIP is Lewisville.
Related guides
Other Texas towns- Burst pipe, not frozen
- Ceiling water stains
- Burst pipe repair cost
- Texas insurance claim deadlines, in plain English
- Frozen and burst pipes: what to do
- Does homeowners insurance cover water damage?
- How long water damage takes to dry
Local phone numbers checked November 2026: