Quick answer
For water damage in Grey Forest, TX, shut off your main valve first, or turn off the well pump breaker if you are on a private well. Grey Forest Utilities answers 24 hours at 210-695-8781. Then call a water damage restoration company; drying should start within 24 to 48 hours. Texas insurers must acknowledge your claim within 15 days.
Do this first
Local water and septic lines.
The Bexar County septic office is on the St. Hedwig page, and the county flash flood table is on the Windcrest page.
- Shut off the water. Close the valve at your meter box, then call Grey Forest Utilities. The city owns it, and it provides both gas and water inside Grey Forest. If you smell gas, leave the house first.
- Make it safe and document it. Cut power to wet rooms from a dry spot, photograph the damage, then report the claim.
- Start drying within 24 to 48 hours. The median home in Grey Forest dates to 1949, and about 59% were built before 1960. Old galvanized lines and cast iron drains fail with age, so ask for readings inside walls near the leak.
Hill Country runoff rises fast in a heavy storm. Never drive into water over a road.
What to know about water damage in Grey Forest
1962
The year Grey Forest incorporated. It began in the late 1920s as a camp and real estate development, and the 2020 census counted 492 people.
Source: Grey Forest, Texas
A city-owned utility
Grey Forest Utilities began in the mid-1960s. It is owned by the city, run by a board the council appoints, and is the city's largest source of revenue.
Source: City of Grey Forest
Gas for a wide area
Grey Forest Utilities provides gas and water in Grey Forest and natural gas across a 600-square-mile area of northwest Bexar County.
Source: City of Grey Forest
On Scenic Loop
Grey Forest is on Scenic Loop Road about 17 miles northwest of downtown San Antonio, at about 1,142 feet. The city covers about 0.7 square miles.
Source: Grey Forest, Texas
Homes in Grey Forest
About 94% are owner-occupied, the median home dates to 1949, and the median value is about $473,300. In 2020 the median age was 54.2, and 27.6% of residents were 65 or older.
Check your ZIP
Flash flood warnings in Bexar County
The National Weather Service issued 99 flash flood warnings that included Bexar County from 2016 through November 12, 2026. The year-by-year count is on the Windcrest page.
Cost and insurance in Grey Forest
How much does water damage restoration cost in Grey Forest?
Most jobs run $450 to $16,000 (Angi). Hill runoff that flows in from outside is a flood claim. Older plaster, wood floors, and pier homes take longer to dry.
Water removal and restoration in Grey Forest
The company that answers handles leaks from aging galvanized pipes, cast iron drain failures, water heater leaks, hillside runoff at low doors, and burst pipes in hard freezes, plus burst pipes, appliance leaks, drying, and septic backups.
Grey Forest questions
Who do I call about a water leak in Grey Forest?
Grey Forest Utilities, 210-695-8781. It lists that number as open 24 hours, 7 days a week.
How many people live in Grey Forest?
The 2020 census counted 492, up from 385 in 1970. The city has grown slowly on its 0.7 square miles.
Why do older Grey Forest homes leak more?
Most homes here are more than 60 years old. Aging supply pipes and drains are a common source of hidden leaks.
Which ZIP codes does this page cover?
The Grey Forest part of ZIP 78023. Most of that ZIP is the Helotes area.
Related guides
Other Texas towns- Burst pipe, not frozen
- Water mitigation vs. restoration
- Burst pipe repair cost
- Texas insurance claim deadlines, in plain English
- Frozen and burst pipes: what to do
- Does homeowners insurance cover water damage?
- How long water damage takes to dry
Local phone numbers checked November 2026: